河北开放大学24秋管理英语3单元自测7
试卷总分:100 得分:100
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。
1.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.
—Right, of course.___________________
A.I'll get on it right away.
B.I got it now.
C.I understand perfectly.
2.—What's the latest situation with all these customer complaints we've been receiving?
—___________the quality of the material has not always been up to standard.
A.I believe
B.I'm afraid
C.I think
3.Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.
A.when
B.that
C.where
4.Unluckily, some Quality Management System failures _____________ headlines.
A.do make
B.does make
C.do not make
5.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.
A.get
B.take
C.turn
6.二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
Total Quality Management (TQM)
Total Quality Management (TQM) is a 1 and structured approach to organizational management that seeks to improve the quality of products and services 2 ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 3 may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 4 schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 5 the customer's point of view.
(1).__1__
A.comprehend
B.comprehensive
C.comprehension
(2).__2__
A.with
B.through
C.in
(3).__3__
A.or
B.and
C.as
(4).__4__
A.among
B.besides
C.including
(5).__5__
A.from
B.to
C.at
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