单元自测7（形考占比10%）

试卷总分:100 得分:100

一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。

1.— I’d like to take a look first at those structural support beams that were going to be put in place on the second floor.

—____________, here’s your jacket and helmet, and you’d better put on these boots as well – it’s our site policy.

A.Good

B.You’re welcome

C.Certainly

2.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

—Right, of course.___________________

A.I’ll get on it right away.

B.I got it now.

C.I understand perfectly.

3.A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation.

A.get

B.take

C.turn

4.Proper controls that should ________________ developed as part of routine safety procedures were not in place.

A.has been

B.have been

C.be

5.Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.

A.was

B.are

C.were

6.二、听力理解

听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。

音频

操作提示：通过下拉框选择题目的正确答案。

Column AColumn B Customers 1 2. The store 2 3. The purchasing department 3 4. The manager 4 5. Frank 5

(1).__1__

A.Trying to understand and solve the problem

B.Talking to the supplier

C.Making complaints to the store

D.Offering customers an exchange or a full refund

E.Reporting the quality problem to the manager

(2).__2__

A.Trying to understand and solve the problem

B.Talking to the supplier

C.Making complaints to the store

D.Offering customers an exchange or a full refund

E.Reporting the quality problem to the manager

(3).__3__

A.Trying to understand and solve the problem

B.Talking to the supplier

C.Making complaints to the store

D.Offering customers an exchange or a full refund

E.Reporting the quality problem to the manager

(4).__4__

A.Trying to understand and solve the problem

B.Talking to the supplier

C.Making complaints to the store

D.Offering customers an exchange or a full refund

E.Reporting the quality problem to the manager

(5).__5__

A.Trying to understand and solve the problem

B.Talking to the supplier

C.Making complaints to the store

D.Offering customers an exchange or a full refund

E.Reporting the quality problem to the manager

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